Patients and their relatives can also do something for patient safety in hospitals, nursing homes or doctors' surgeries.
Within the framework of pilot and research programs, Patient Safety Switzerland offers guidelines and support for safe treatment in hospitals, nursing homes and the outpatient care. However, Patient Safety Switzerland is not a hotline for complaints from patients. In this case, the Patient Service Center can help. The main task of the Patient Safety Foundation is to prevent errors on the part of healthcare professionals.
The Swiss Patient Safety Foundation does not offer any consulting services for patients. If you are interested in a consultation, please contact the Swiss Patient Organization SPO:
Phone number 0900 567 047 (Mon-Thu 9-12h I CHF 2.90/min)
How to support health professionals
Patients and relatives can help to avoid treatment errors in hospital. The brochure "Avoiding errors – How!» shows when and how.
It is available in eleven languages:: German, French, Italien, English, Albanian, Portuguese, Romanian, Serbian, Spanish, Tamoul, Turkish.
Short version of the patient brochure:: German, French, Italian.
Speak Up: Addressing concerns
With the Speaking Up campaign, Patient Safety Switzerland wants to encourage professionals, patients and the public to raise any concerns or doubts they may have during medical treatment. For this purpose, it has created, among other things, an animated short film that illustrates how professionals and patients can work together to ensure greater safety during treatment.
Adverse reactions to medicines, as well as errors in the prescription and administration of medicines, are a serious patient safety issue.
In Switzerland, it is estimated that 20,000 hospitalizations per year are caused by medication-related problems. According to the international Health Policy Survey of 2010, 5.3 per cent of the people surveyed in Switzerland had received the wrong medicine or the wrong dose at least once in the previous two years.
Patients and their relatives can help to avoid this. For this purpose, Patient Safety Switzerland provides a medication list in which all medications - including herbal remedies, teas, vitamins and sprays - can be entered, including dose and time of administration.
Checklist for medication for hospital admission and discharge
How can medication errors be avoided when patients enter and leave hospital? This is what Patient Safety Switzerland has researched and tested together with eight pilot hospitals. A checklist for patients and a series of practical aids for healthcare providers are the result of this national project, national project, which was largely co-financed by the FOPH. The background is that every tenth hospital patient is harmed by medication errors or adverse effects.
Medication in nursing homes
Up to half of the adverse complications caused by medicines in nursing homes are preventable. With the program «progress! Secure Medication in nursing homes», the Foundation is addressing this important issue. After completion of the pilot program, there will be concrete assistance for patients and relatives.
Digitisation in the health sector
The scientific director of Patient Safety Switzerland commented on the electronic patient documentation, which all Swiss hospitals will have to offer from 2020, on the occasion of the Patient Safety Action Week from 17 to 23 September 2018. In an interview, Prof. Dr. David Schwappach criticises: «A digital system is a great gain, a bad digital system with data gaps is a great risk.» The detailed interview on the electronic patient dossier and digitalisation in the healthcare system can be read here.
Digitalisation in the healthcare sector should not be viewed in isolation, says Julia Boysen, Executive Director of Patient Safety Switzerland. It is an expression of a much broader development: «It is much more important to understand how the cooperation of people in complex organisations can be rethought and redesigned in order to achieve added value for society. (...) The way work will be done in the health sector in the future is already turning long-established forms of cooperation and role understandings upside down» (more).